I have [relatively speaking] very good health insurance. I consider myself very lucky and appreciate that we don’t have to consider our finances before taking baby E to the doctor.
A month ago we had to take baby E to the doctor on a Sunday because he had a bump on his body that burst and was bleeding. The doctor realized that he had a blood infection and needed antibiotics. Because he was so little (not even 4 months old yet) the doctor wanted him to get IV antibiotics so off we went to the hospital. They also took a sample of his blood to test to make sure the bacteria hadn’t entered the blood stream.
Then Monday night we got a call from the hospital–there was a positive result. There is bacteria in the blood. However, the nurse is quick to tell me that it is likely a false positive but we needed to bring him back in for another blood draw just in case. I asked if we should go to the ER first thing in the morning and she said yes to the ER … but we needed to come in right then.
We got there and checked in around 10/10:30pm. It took them a while to call us back. Then the hell started.
It took 6 nurses, one doctor, 10 needles including one to the head to draw enough blood for the sample. We were exhausted and baby E was beyond miserable. I hope I never hear cries like that again. He was horrible. So upset. We didn’t leave until 3:30am.
Fast forward to this past week when the bills arrive from hospital. We have a $75 copay for an emergency room visit–not great but not horrible.
But then I notice the bill is for $150 and realize they are charging us a fee for the day we went back because THEY messed up the sample! I’m upset and don’t think I should have to pay. So I call the insurance company to complain.
But as I am waiting to connect with someone I realize … they sent us another bill as well. They are charging us $75 for Sunday’s visit (understandable), another $75 for Monday’s visit (not fair in my opinion) and yet another $75 because we stayed past midnight (absolutely ridiculous).
Unfortunately, our insurance company says there is nothing they can do but the woman on the phone did encourage me to call the hospital directly.
I’m pissed. And planning to fight.
Wish us luck.